List of Channels and Bouquets Available on the Platform

Details of network capacity fee:

Network capacity fee (NCF) means the amount (excluding taxes), payable by a subscriber to THE COMPANY for distribution network capacity subscribed by that subscriber to receive signals of subscribed television channels and It does not include subscription fee for pay channel or bouquet of pay channels, as the case may be.

The Network Capacity Fee, per month, payable by a subscriber (each set top box) for 100 SD channels is Rs. 130* (Rupees one hundred thirty only).

The Network Capacity Fee, per month, payable by a subscriber (each set top box) for each additional 25 SD channels is Rs. 20* (Rupees twenty only).

In accordance with Regulations, 1 HD Channel shall be equivalent to 2 SD channels.

Toll free number of customer care centre and other contact details

Availability of customer care programming service with its LCN

For knowing details please tune into channel 999

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Manual of Practice

Procedure for new connection

1. Distributor to inform the consumer about complete details of services, like MRP per month and DRP per month of a-la-carte channels or bouquets, network capacity fee per month and the price of CPE, security deposit, rental amount, guarantee/warrantee, maintenance provisions and ownership of CPE.

2. Distributor to provide services to the consumer upon obtaining duly filled CAF and provide a copy to the consumer.

3. Distributor shall, by using the SMS, assign a unique identification number to every subscriber which shall be communicated to the subscriber through Short Message Service (SMS) to the registered mobile number of the subscriber and other means of communication such as email, b-mail, monthly bill or payment receipt as may be deemed appropriate.

4. Distributor to activate services to the subscriber only after the details of CAF of such subscriber are entered into the SMS. Charges for services shall be payable by the subscriber from the date of activation.

5. Distributor may charge an amount not exceeding Rs.350/- as a one-time installation charge for a new connection.

6. Distributor may charge an amount not exceeding Rs.100/- as a one-time activation charge.

Disconnection and Restoration

1. Distributor shall upon receiving a request from a subscriber, deactivate the requested channel or bouquet from the subscription of such subscriber as soon as possible, but not later than 72 hours.

2.It is permissible for distributor to refuse such deactivation request if the subscription of such channel or bouquet is within a lock-in period which was declared by the distributor on its website and informed to the subscriber at the time of subscription of such channel or bouquet.

3.Distributor to communicate reasons of such refusal to the subscriber through Short Message Service (SMS) to his registered mobile number and through such other means of communication which may be deemed appropriate by the distributor.

For reactivation, the Subscriber will have to pay in terms of the following:

(i) Rs.25 as restoration fee if such services have remained suspended continuously for a period not exceeding 3 months.

(ii) Rs.100 as re-activation fee if such services have remained suspended continuously for a period exceeding 3 months.

Relocation of connection

1. If a subscriber requests for relocation of his connection from one location to another location, the distributor shall subject to technical and operational feasibility, relocate the connection within a period of 7 days from the date of receipt of such request.

2. It is permissible for the distributor to charge from such subscriber-

(i) an amount, not exceeding, twice the amount of installation charge prescribed by the distributor, in case, such relocation work involves dismantling of the outdoor equipment of CPE from old location and reinstallation at new location, or

(ii) an amount, not exceeding, the installation charge prescribed by the distributor, in case, such relocation work does not involve dismantling of the outdoor equipment of CPE from old location.

For the purpose of this regulation, outdoor equipment means the dish-antenna, Low Noise Block Converter, connectors and other accessories fastened to the dish-antenna.

Complaint Redressal Forum

CAF Form

Suspension & Restoration of Services